Returns & Refunds
We want you to be comfortable shopping with JR Tail & Paws. If you have an issue with an order, please contact us as soon as possible with your order number and details of the issue.
Defective or unsafe products
Nothing in this policy limits your rights under South African consumer law. Where goods are defective, unsafe, or otherwise fail to meet the requirements of the Consumer Protection Act, applicable statutory remedies may include repair, replacement or a refund. The Consumer Protection Act provides an implied warranty of quality and, in qualifying circumstances, allows a consumer to return goods within six months of delivery without penalty and at the supplier's risk and expense.
Online cooling-off rights
Where applicable, consumers may also have cancellation rights under the Electronic Communications and Transactions Act. For qualifying transactions, the Act provides a seven-day cooling-off period from receipt of goods, subject to its requirements and exclusions.
How to request a return
- Contact us with your order number and a description of the problem.
- Provide photographs or other information where reasonably required to assess the issue.
- We will provide return instructions where a return is appropriate.
Refunds
Where a refund is approved or required by applicable law, we will process it using the appropriate payment method and within the applicable legal timeframe.
Important
Do not send products back without first contacting us. We will confirm the appropriate return process for your order.
For questions about a return or refund, please contact JR Tail & Paws with your order number.